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bharatapps

Refund & Cancellation Policy

Last updated: 19 June 2026

This policy governs refunds for purchases made in the apps of bharatapps, a sole proprietorship owned and operated by bharatapps (“we”, “us”, “our”). Our apps are subscription-based digital services. By subscribing to or making any payment, you agree to the terms of this policy.

Shipping & Delivery

Our apps are digital services. There is no physical product and nothing is shipped. Access to paid features and subscriptions is delivered electronically inside the app immediately after your payment is successfully processed. If a payment succeeds but access is not unlocked, contact us at support@bharatapp.co and we will restore access or apply the refund terms below.

1. General principle — payments are non-refundable

  • All payments towards subscriptions are non-refundable.
  • No refunds are issued for partial usage, non-usage, dissatisfaction, or change of mind.
  • Payments processed through UPI AutoPay, credit/debit cards, net banking, wallets, or our payment partners (Razorpay, Cashfree) are final and non-reversible.
  • Subscription cancellation is prospective: it prevents future billing cycles only and does not entitle you to a refund for the ongoing or a previous billing cycle.

2. Refund exceptions (at our sole discretion)

Notwithstanding the above, we may, at our sole discretion, consider a refund in these exceptional cases:

  • Duplicate charge from a technical error — full refund of the duplicate transaction.
  • Service disruption exceeding 24 hours — prorated or full refund, subject to evaluation.
  • Accidental purchase by a minor — one-time refund, upon verified request.
  • Auto-renewal cancellation requested within 48 hours — one-time courtesy refund.
  • Material non-performance or failure of the service — refund based on internal review.

Conditions for any discretionary refund:

  • The request must be made within 7 days of the transaction date.
  • Supporting details (transaction ID, screenshot of the charge, and a brief written explanation) may be required.
  • Only one discretionary refund may be issued per account per calendar year.
  • We may reject requests that do not meet these criteria or that appear fraudulent, abusive, or unreasonable.

3. Non-refundable circumstances

  • Inactivity or lack of use of the subscribed service.
  • Inability to access the service due to device issues or internet unavailability.
  • Purchases made during promotional pricing, bundled offers, or introductory discounts.
  • Failure to cancel before the expiry of a free trial, if applicable.
  • Requests submitted after the 7-day window.

4. Cancellation

You can cancel an auto-renewing subscription at any time by disabling AutoPay in your UPI-enabled app, or from the app’s Account Settings / your app store subscription settings. Access continues until the end of the current billing cycle; no further charges are made after that, and no refund is provided for the remaining period.

5. Refund method & timeline

Where a refund is approved, it is returned to the original payment method used for the transaction, typically within 7–10 business days, subject to bank processing timelines. We are not liable for delays caused by the payment gateway, issuing bank, or UPI handler.

6. Purchases via Google Play or Apple

If a subscription was purchased through a third-party store (Google Play or the Apple App Store), that transaction is governed by the platform’s own billing and refund policy. Refund requests for such purchases must be directed to the relevant platform; we do not process them.

7. Chargebacks & disputes

Please contact us first to resolve any billing concern before initiating a chargeback or raising a dispute with your bank. Unfounded or fraudulent chargebacks may result in suspension or permanent termination of access, and we reserve the right to contest any dispute raised without valid justification.

8. Governing law & jurisdiction

This policy is governed by and construed in accordance with the laws of India. Any dispute in connection with it is subject to the exclusive jurisdiction of the competent courts at Bangalore, Karnataka, India.

9. Contact

bharatapps, HSR Layout, Bengaluru, Karnataka 560102. Email: support@bharatapp.co · Phone: +91 99981 70243. Grievance Officer: bharatapps, support@bharatapp.co.